Politique de confidentialité
Last updated: September 9, 2026
Rose & Perle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rose & Perle is powered by Shopify, which enables us to provide the Services to you. Rose & Perle operates an online store and currently ships orders within Canada only.
This Privacy Policy describes how we collect, use, protect, communicate, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
1. Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Depending on how you interact with our website, this may include:
- First and last name
- Email address
- Telephone number
- Billing address and shipping address
- Order and purchase information, including items you view, add to cart, purchase, return, or exchange
- Account information, if you create an account (username, password, preferences)
- Information you provide when contacting us
- Information you provide when subscribing to our newsletter
- Device information, including your IP address, browser, and network connection
- Website browsing and usage information, including how and when you interact with the Services
- Information collected through cookies and similar technologies
When you make a purchase, payment information is processed through Shopify and/or the applicable payment provider. Rose & Perle does not store your complete credit card number or security code on our own servers.
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
2. Personal Information Sources
We may collect personal information:
- Directly from you, including when you create an account, place an order, contact us, or otherwise use the Services;
- Automatically through the Services, including from your device and through cookies and similar technologies;
- From our service providers, including Shopify and other companies we engage to operate our business;
- From our partners or other third parties, where applicable.
3. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders, process payments, and arrange shipping and delivery
- Send order confirmations and updates
- Create, maintain, and manage your account
- Respond to questions and customer service requests
- Provide and improve our products and website, and understand how customers use our website
- Send newsletters and promotional communications when you have provided the required consent
- Administer promotions, giveaways, or other activities
- Prevent fraud and protect the security of our website
- Comply with applicable laws and legal requirements
We will not use your personal information for unrelated purposes without obtaining your consent when consent is required.
4. Consent
By providing personal information to Rose & Perle for the purpose of placing an order, contacting us, creating an account, or otherwise using our website, you consent to the collection and use of your information for the purposes described in this Privacy Policy.
Where required by law, we will obtain your consent before collecting, using, or communicating your personal information for a particular purpose. You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions.
If you no longer wish to receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link included in our marketing emails. Unsubscribing from marketing communications does not prevent us from sending important communications relating to an existing order or transaction.
5. How We Disclose Personal Information
Rose & Perle does not sell or rent your personal information.
We may communicate personal information to trusted third-party service providers when reasonably necessary to operate our business, including companies that assist with:
- Website hosting and operation
- Payment processing
- Order fulfillment, shipping, and delivery
- Email and marketing communications
- Website analytics
- Fraud prevention and website security
- Customer service
Our online store is powered by Shopify, which processes information on our behalf in connection with operating our online store and providing Shopify services.
We may also disclose personal information:
- With our affiliates or otherwise within our corporate group;
- In connection with a business transaction such as a merger or bankruptcy;
- Where required or permitted by law, including to comply with a legal obligation, respond to a lawful request (e.g., subpoenas, search warrants), protect our rights or property, or prevent fraud or unlawful activity;
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties (for example, to ship you products).
Some service providers may process or store information outside Quebec or Canada. Where required by applicable law, Rose & Perle will take appropriate measures before communicating personal information outside Quebec.
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.
7. Payment Information
Payments made through our website are processed through Shopify and/or third-party payment providers. Rose & Perle does not intentionally retain complete credit card information on its own systems. Your payment information is handled by the applicable payment processor according to its own privacy and security practices.
8. Cookies
Our website may use cookies and similar technologies to provide a better shopping experience. Cookies may be used to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website functionality and performance
- Understand website traffic
- Improve our marketing and advertising
Some cookies may be necessary for our website to function properly, while others are optional. You can manage or disable cookies through your browser settings; disabling certain cookies may affect your experience on our website.
9. Marketing Emails
If you subscribe to Rose & Perle's newsletter or marketing communications, we may send you information about new collections, product launches, promotions, events, and brand updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails. We will continue to send transactional communications when necessary, such as order confirmations and shipping updates.
10. Third-Party Websites and Links
The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices of such sites. Our inclusion of such links does not, by itself, imply any endorsement of their content, owners, or operators.
11. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.
12. Security and Retention of Your Information
Rose & Perle takes reasonable measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no security measures are perfect or impenetrable, and no electronic transmission or storage system can be guaranteed to be completely secure. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
If a privacy incident occurs involving personal information and presents a risk of serious harm, Rose & Perle will take the steps required by applicable privacy legislation, including notifying affected individuals and the appropriate privacy authority where required. Quebec's privacy framework requires businesses to take measures to reduce the risk of harm from confidentiality incidents and to notify the appropriate parties when a qualifying incident presents a serious risk.
We retain personal information only for as long as reasonably necessary to complete transactions, provide our services, maintain business and transaction records, respond to inquiries, resolve disputes, meet legal and accounting obligations, and protect our legitimate business interests. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access — request access to the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Deletion — request that we delete personal information we maintain about you
- Withdraw consent — where applicable
- Portability — receive a copy of your personal information and request it be transferred to a third party, in certain circumstances
- Ask how your personal information is collected, used, or communicated, including which third parties it may be shared with
Quebec's privacy framework specifically provides rights relating to access, correction, consent, and transparency regarding the handling of personal information.
You may exercise these rights by contacting us using the details below. To learn more about rights related to data processed directly by Shopify, visit privacy.shopify.com.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf; we may require proof of authorization and may still need to verify your identity directly.
14. Privacy Officer
Under Quebec's private-sector privacy framework, the person with the highest authority within an organization is responsible for the protection of personal information, although this responsibility may be delegated in writing. The title and contact information of the responsible person must be made available on the company's website.
Person responsible for the protection of personal information:
Founder / Privacy Officer, Rose & Perle Email: roseetperlemtl@gmail.com
15. Complaints
If you have a concern about how Rose & Perle has handled your personal information, please contact us first using the details below. We will review your concern and take reasonable steps to address it. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
16. International Transfers
We may transfer, store, and process your personal information outside the province or country you live in, including where our service providers (such as Shopify) are located. Where required by applicable law, Rose & Perle will take appropriate measures before transferring personal information outside Quebec or Canada.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements. If we make changes, we will update the "Last updated" date at the top of this page. Quebec's privacy framework requires businesses collecting personal information through technological means to publish a privacy policy in clear language and notify individuals of modifications to it.
18. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Rose & Perle
Email: roseetperlemtl@gmail.com
Address: 410 Av Lafleur, 26, Lasalle QC H8R 3H6, Canada