Shopping With Rose & Perle
Where are you located?
Rose & Perle is a small boutique located in Montreal Quebec.
Do you have a store?
Yes! You can shop our collections online through our website. We also carry select pieces exclusively in-store, so we always recommend stopping by the boutique whenever you can.
Will everything I see online be available in-store?
Not necessarily. Our inventory can vary between our online shop and boutique, and some pieces may be available exclusively in-store.
Do you restock sold-out items?
Sometimes! Restocks depend on availability from our suppliers and the popularity of each piece. If you have your eye on something, we recommend grabbing it while it’s available ! many of our pieces are limited quantities.
Orders & Shipping
Do you ship?
Yes! We currently ship across Canada.
How much is shipping?
Shipping fees are calculated at checkout based on your order and delivery address. All shipped orders include tracking.
How long will my order take to ship?
Orders are generally processed as quickly as possible, but processing times may vary during launches, sales, holidays and periods of high order volume.
Will I receive tracking information?
Yes! Once your order has shipped, you will receive tracking information so you can follow your package.
What happens if my package is delayed, lost or damaged during shipping?
Once an order has been handed over to the shipping carrier, delivery times and handling are outside of our control. If your package arrives damaged or appears to be lost, please contact us as soon as possible so we can assist you with the appropriate next steps.
Do you ship internationally?
At this time, we only ship within Canada.
Jewelry
What materials are your jewelry made from?
Our jewelry collection includes pieces made from gold-plated stainless steel and sterling silver, depending on the individual piece. Please refer to each product description for the specific material.
Is your jewelry waterproof?
We recommend treating all jewelry as water-resistant rather than waterproof. To preserve the finish and longevity of your pieces, we strongly recommend removing your jewelry before showering, swimming, exercising or coming into contact with water.
Will gold-plated jewelry tarnish or fade?
Gold-plated jewelry can naturally fade or wear over time, particularly with frequent wear and exposure to water, sweat, perfumes, lotions and chemicals. Proper care can significantly help extend the life of your piece.
How should I care for my jewelry?
Our golden rule is: last on, first off. Remove your jewelry before sleeping, showering, swimming or exercising, and avoid contact with perfumes, lotions and other beauty products. For more information, visit our Jewelry Care page.
Returns & Exchanges
Do you accept returns or exchanges?
All Rose & Perle purchases are FINAL SALE. We do not offer returns, exchanges or refunds.
We strongly encourage you to carefully review product descriptions, sizing information and details before completing your purchase. If you have any questions about an item, our team is happy to help before you order.
What if I receive the wrong item or my order arrives damaged?
Please contact us as soon as possible after receiving your order with your order information and photos of the issue. We will review the situation and assist you with the appropriate next steps.
Payments
What payment methods do you accept?
Our accepted payment methods may vary between online and in-store purchases. Available payment options will be displayed at checkout or provided by our team in-store.
Can I place an order through Instagram or Facebook?
For the easiest and most secure shopping experience, we recommend completing purchases directly through our website or in-store.
Gifts
Do you offer gift wrapping?
We love making your Rose & Perle purchases feel extra special. Gift-wrapping options may be available depending on the item and purchase.
Can I purchase a gift for someone and have it shipped directly to them?
Absolutely! Simply enter the recipient's shipping information at checkout and make sure all details are correct before placing your order.
We’re always happy to help!
If your question wasn't answered above, please reach out to our team through our Contact Us page or send us a message. We'll do our best to get back to you as soon as possible.
Thank you for shopping small and supporting Rose & Perle. ♡